Global CX Day 2020

South Africa

Hear about the CX news, excellence and developments in your region

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Michelle Badenhorst

Customer Experience Lead and Business Coach, Map & Key

Mumbi Odame

Head: Human-Centred Design, Rand Merchant Bank

Clint Payne

Senior Manager, Customer Experience at MultiChoice, MultiChoice

Marnitz Van Heerden

Head: Group Customer, Hollard Insurance, Hollard

Talks

Welcome

A holistic approach to CX transformation

CX driving transformation - the 3 most important things I've learned as the CX lead in a transformation program.

True CX transformation – The playfield of the brave and fearless

Wrap up and Local Networking (South Africa)