Global CX Day 2020

Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Nina Guybennet

CX Lead, Tele2

Natalia Kim

Albina Logacheva

“Serkety Servisa” and “Praktika Uspekha”

Olga Omelchenko

CX Leader, Sber Private Banking

Elena Rozanova

Head of Business Development and CX, Colliers International

Michael Ruckman

President, СEO Senteo

Alexey Shemetov

Head of Customer Service, Amulex (National Legal Service)

Natalya Sorokina

Head of CX, RGS Bank

Olga Guseva

Founding partner, Integria

Talks

Russian Stream Emcee

New reality. World’s best practices. (in Russian)

CX in commercial real estate. Outlook and opportunities. (in Russian)

How to involve front line employees? What makes employees involved and responsible? • Correlation between employee involvement and loyalty (in Russian)

Consumer extremism: myths and reality, the reasons why it appears and ways to minimize it (in Russian)

Managing your reputation via strategic work with customer feedback. (in Russian)

CX transformation 2005-2020 (in Russian)

The ROI of CX. How to convince top-management and stakeholders to invest into customer and customer needs (in Russian)

Russia

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