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Pre-recorded presentations & interviews

Full of useful content from CX practitioners, organisations that set standards and support excellence in CX and thought leaders these talks are not to miss! Fortunately they will be available for 3 months after the event. You can come back to the platform and watch them over and over again, they are definitely worth it

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Jeanne Bliss

Jeanne Bliss

CEO, 4x bestseller author & Co-founder, CXPA, Customer Bliss

Prof. Dr. Phil Klaus

Prof. Dr. Phil Klaus

Professor of CX Strategy and Management, University of Monaco

Sirte Pihlaja

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute

Olga Potaptseva

Olga Potaptseva

Founder, European customer consultancy

Christopher Brooks

Christopher Brooks

Managing Director, Clientship

Salla Seppä

Salla Seppä

Chief Customer Experience Officer, Nordic Business Forum

Stacy Sherman

Stacy Sherman

DoingCXRight®‬, DoingCXRight®‬

Michelle Badenhorst

Michelle Badenhorst

Customer Experience Lead and Business Coach, Map & Key

Amélie Beerens

Amélie Beerens

Customer Experience Consultant

Marina Bezuglova

Marina Bezuglova

Regional Lead Healthcare СЕЕ, Ipsos

Sean Crichton-Browne

Sean Crichton-Browne

Head of Global Partnerships and Customer Engagement, MarketCulture

Jonathan Daniels

Jonathan Daniels

Director, CX Brussels; CX CENTRIC

Fernando Dantas

Fernando Dantas

Executive Digital Experience Manager, Hermes Pardini

Els Dhaeze

Els Dhaeze

CX Companion / CX Architect, Els Dhaeze

Marjan Geerts

Marjan Geerts

UX designer and coach, UX Coach

Mandisa Makubalo

Mandisa Makubalo

Founder and Managing Director, Unlimited Experiences SA

Hassan Mohammad

Hassan Mohammad

Executive Director Business Development, Customer Institute

Graeme Newell

Graeme Newell

Behavioral Finance Speaker &. Researcher, 602 Communications

Stefan Osthaus

Stefan Osthaus

President, Customer Institute

Holly Richardson

Holly Richardson

Regional Digital and Customer Experience (CX) Lead - Middle East, Pakistan, Sri Lanka, Unilever

Anna Noakes Schulze CXS

Anna Noakes Schulze CXS

Senior Partner for Customer Experience, Ecodynamics

Neil Skehel

Neil Skehel

MBA, CEO and founder of Awards International in the UK, Serbia and UAE., Awards International

Reverien Uwacu

Reverien Uwacu

Director, RÊVE Solutions

Talks

Fireside Chat: The CX movement meets tomorrow’s challenges

Jeanne Bliss Sirte Pihlaja

Fireside Chat: The future of CX has changed forever

Christopher Brooks Phil Klaus

How To Do CX Right - a Human-Centered Approach

Stacy Sherman

The changing role of the CX leader

Michelle Badenhorst

Customer Obsessed Culture

Sean Crichton-Browne

Customer Institute and its role in setting standards for CX practices

Stefan Osthaus Olga Potaptseva Hassan Mohammad

Employee wellbeing role in customer centricity during post-COVID-19 era

Marina Bezuglova

CX Inspired companies and leaders

Olga Potaptseva Neil Skehel

Transforming the Customer Experience through digital Interactions

Fernando Dantas

Future of CX in S.A.

Mandisa Makubalo

Turning Problems into Possibilities in a Post-Pandemic World

Holly Richardson

Behavioral Science/Behavioral Finance

Graeme Newell

CX transformation based on the 6 batteries of change

Els Dhaeze

The CX mindset. Discover with me the 3 key elements you should consider as the basic practices of any CX methodology

Amélie Beerens

Get Ready, Get Serious, PLAY!

Sirte Pihlaja

Introducing the CX CENTRIC Playbook

Jonathan Daniels

The value of UX design in your company

Marjan Geerts

What do you do when the rules of the game change around you? - interview

Sirte Pihlaja Salla Seppä

Customer Experience for the Platform Business Model

Anna Noakes Schulze

How Efficient Employee experience is helping companies in crisis periods

Reverien Uwacu