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Global live keynotes & interviews

You will hear prominent CX leaders and inspirational speakers talking live about CHANGE. Transformation. Future of CX. Make sure you are on time for these speeches! We are very lucky they are supporting CX Day 2020 and promise it is like nothing else.

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

James Dodkins

James Dodkins

CX Rockstar, Rockstar CX

Ian Golding

Ian Golding

Global CX Specialist, CCXP, Customer Experience Consultancy

Shep Hyken

Shep Hyken

Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker, Shepard Presentations

Pekka Hyysalo

Pekka Hyysalo

CEO, FightBack

Clare Muscutt

Clare Muscutt

Founder & Director, CMXperience

Sirte Pihlaja

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute

Olga Potaptseva

Olga Potaptseva

Founder, European customer consultancy

Shaun Smith

Shaun Smith

Founder, Smith+co

Mike Wittenstein

Mike Wittenstein

Founder + Managing Partner, Storyminers

Michelle Badenhorst

Michelle Badenhorst

Customer Experience Lead and Business Coach, Map & Key

Andrea Hanyecz

Andrea Hanyecz

Certified Customer Experience Leader, Budapest Bank Zrt

Greg Melia CAE

Greg Melia CAE

CEO, Customer Experience Professionals Association (CXPA)

Laura Tengerdi

Laura Tengerdi

Head of Marketing and Customer Experience, Budapest Bank HU

Akos Tolnai

Akos Tolnai

Customer experience specialist, AbilityMatrix

Olga Guseva

Olga Guseva

Founding partner, Integria

Talks

Pre-show Networking

Olga Potaptseva Ian Golding Sirte Pihlaja

Master of Ceremony

Ian Golding

Welcome

Michelle Badenhorst Sirte Pihlaja Olga Potaptseva Olga Guseva Greg Melia Laura Tengerdi

Is CX still relevant in a Covid-19 world?

Shaun Smith

Customer Experience: Transformation is the problem not the solution

Clare Muscutt

The CX Quiz Show

James Dodkins

FightBack of Responsibility

Pekka Hyysalo

Facilitated Networking

Laura Tengerdi Akos Tolnai Mike Wittenstein Michelle Badenhorst Andrea Hanyecz

How to Deliver an Amazing CX Today & Beyond - interview

Shep Hyken

Wrap up

Ian Golding

Take a break

Sirte Pihlaja Olga Potaptseva