About this Talk
The Speaker is updating the description for this Talk. Please check back here later.
About The Speakers
Global CX Specialist, CCXP, Customer Experience Consultancy
An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.