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About this Talk

It is our pleasure to celebrate the CX Day with you! Preparing this event gave us a sense of pride as it reaffirms how incredibly generous, resilient, imaginative, and optimistic the CX community is. Enjoy today's world-class speakers, networking with like-minded individuals from 9 countries and some fun with the CX Quiz

About The Speakers

Sirte Pihlaja

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute

Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves, both vis-a-vis their customers and employees. She is a highly skilled and internationally known CX/EX advisor, keynote speaker, community creator and global #1 best-selling author, who was recently recognised as TOP 150 Global Customer Experience Thought Leader. Her main passion is to spark creativity in people through LEGO Serious Play.


Olga Potaptseva

Olga Potaptseva

Founder, European customer consultancy

Olga is the inventor of a CX Implementation Toolkit that has proven to embed customer centricity 3-4 times faster, in a sustainable way. Her purpose is to make as many companies as possible truly customer centric, meaning they think and act in the interest of their customers and get the business benefits this approach deserves. Olga is an international customer experience leader, speaker, global best selling author. She has been recognised as Top 150 Global CX Professionals in 2020 and Top 25 in the UK in 2019.


Olga Guseva

Olga Guseva

Founding partner, Integria

Founding partner of Integria Consult, CXPA authorized trainer, first CCXP in Russia, judge of International CX Awards, European CX Awards, CX World Awards, CX Leader of the Year, co-author of Amazon bestsellers Customer Experience and Customer Experience II


Laura Tengerdi

Laura Tengerdi

Head of Marketing and Customer Experience, Budapest Bank HU

Laura Tengerdi is Head of Marketing and Customer Experience, part of the Senior Management Team of Budapest Bank, former GE Capital, Hungary. To top up her enthusiasm and experience in this field, she managed to become a CCXP (Certified Customer Experience Professional) in July 2018. In the past 3 years she is listed in the top 50 marketing professionals in Hungary.


Greg Melia

Greg Melia CAE

CEO, Customer Experience Professionals Association (CXPA)


Michelle Badenhorst

Michelle Badenhorst

Customer Experience Lead and Business Coach, Map & Key

Michelle is a Certified Customer Experience Professional (CXPA) and Certified Professional Coach. She is also a two times best-selling co-author of ‘Customer Experience’. Michelle’s purpose in life is to empower people to think differently. Her corporate passionate is to enable businesses to think differently about who they are – and who they can be – in the context of the transformed customer experience.