About this Talk
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About The Speakers
Customer Experience Lead and Business Coach, Map & Key
Michelle is a Certified Customer Experience Professional (CXPA) and Certified Professional Coach. She is also a two times best-selling co-author of ‘Customer Experience’. Michelle’s purpose in life is to empower people to think differently. Her corporate passionate is to enable businesses to think differently about who they are – and who they can be – in the context of the transformed customer experience.