Turning Problems into Possibilities in a Post-Pandemic World
A Talk by Holly Richardson (Regional Digital and Customer Experience (CX) Lead - Middle East, Pakistan, Sri Lanka, Unilever)
About this Talk
When your customers are the worst hit in the pandemic, how can you help them (and your business) not only survive, but come out stronger? Learn how Unilever Food Solutions leveraged the power of purpose and pivoted to serve its customers better during in an extremely volatile, complex and uncertain environment. With crisis comes opportunity to re-imagine customer experience fit for a post-pandemic world.
About The Speakers
Regional Digital and Customer Experience (CX) Lead - Middle East, Pakistan, Sri Lanka, Unilever
• Certified Customer Experience Professional (CCXP) • Management member of the Chartered Institute of Marketing (UK) • Certified by Google to conduct search engine marketing (advanced search, display, video, mobile, analytics); Inbound Marketing Certified; Advanced Email Marketing Certified • Bachelor’s degree in Public Relations from one of the top journalism schools in the United States