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Transforming the Customer Experience through digital Interactions

A talk by Fernando Dantas
Executive Digital Experience Manager, Hermes Pardini

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About this talk

Interactions are the heart of customer experience and are becoming more and more digital. Today the challenge for customer-centric organizations is to deliver experiences instead of just commodities, products and services. A challenge that combines both online and offline interactions and requires a clear strategy and holistic view of customer journey. In this presentation we will discuss how Customer Experience and Digital Transformation can partner to offer competitive advantage for the next generation of organizations.

Fernando Dantas

Customer Experience, Kanban, Scrum, Digital Experience, Portfolio, Program & Project Management, Outsourcing, People Management, Service Management, Microsoft and IBM Technologies, Process Development, IT Governance, Communication, Problem Management, Training, Coaching, Software Development, Storage, Backup and Database Management.

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