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Top CX challenges and successes in banking industry

A talk by Nino Kvashilava
MBA, Lifestyle Project Manager, Leading bank in Georgia

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About this talk

Trust, reputation, history, and size have always been the criteria through which customers choose banks. However, customer expectations and perceptions are actively changing. Personalization, flexibility, ease and simplicity, education and guidance, “more than just a bank routine” – are what customers demand and expect.

Nino Kvashilava

MBA, Lifestyle Project Manager

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