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Fireside Chat: The CX movement meets tomorrow’s challenges

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About this talk

Join this relaxed fireside chat with Jeanne Bliss to hear her thoughts and ideas - based on her 35 years of experience and the way the world has changed - on how the Chief Customer Officer role is transforming. We will discuss Jeanne’s tips on where to focus your efforts right now, and how people in the CX profession can come out of this special situation. Which skills do CX professionals need to architect their own future?

Jeanne Bliss

Jeanne Bliss is a five time Chief Customer Officer, a four time best-selling author, and co-founder of the Customer Experience Professional’s Association (CXPA)

Sirte Pihlaja

Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves, both vis-a-vis their customers and employees. She is a highly skilled and internationally known CX/EX advisor, keynote speaker, community creator and global #1 best-selling author, who was recently recognised as TOP 150 Global Customer Experience Thought Leader. Her main passion is to spark creativity in people through LEGO Serious Play.

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