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An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.
Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves, both vis-a-vis their customers and employees. She is a highly skilled and internationally known CX/EX advisor, keynote speaker, community creator and global #1 best-selling author, who was recently recognised as TOP 150 Global Customer Experience Thought Leader. Her main passion is to spark creativity in people through LEGO Serious Play.
Olga is the inventor of a CX Implementation Toolkit that has proven to embed customer centricity 3-4 times faster, in a sustainable way. Her purpose is to make as many companies as possible truly customer centric, meaning they think and act in the interest of their customers and get the business benefits this approach deserves.
Olga is an international customer experience leader, speaker, global best selling author. She has been recognised as Top 150 Global CX Professionals in 2020 and Top 25 in the UK in 2019.