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Olga Guseva

New reality. World’s best practices. (in Russian)

A Talk by Olga Guseva (Founding partner, Integria)

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About this Talk

· How consumer needs and expectations have changed during the pandemic. · How companies have adapted to the current situations. · Key success factors in the new world.

This talk will be in Russian.

About The Speakers

Olga Guseva

Olga Guseva

Founding partner, Integria

Founding partner of Integria Consult, CXPA authorized trainer, first CCXP in Russia, judge of International CX Awards, European CX Awards, CX World Awards, CX Leader of the Year, co-author of Amazon bestsellers Customer Experience and Customer Experience II