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Learnings From A Spring Of Change

A talk by Jussi Mantere
Director, Design and CX, K Group

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About this talk

Spring 2020 was a time of change, not least in grocery retail. Demand for online grocery skyrocketed and the customer base expanded almost overnight. This called for a new approach in how we design, launch and improve. What did we learn and what were some keys to our success?

Jussi Mantere

Director, Design and CX at K Group

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