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Shaun Smith

Is CX still relevant in a Covid-19 world?

A Talk by Shaun Smith (Founder, Smith+co)

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About this Talk

What are the three most important ways that brands must adapt to the new reality to ensure their customer experience is fit for purpose.

About The Speakers

Shaun Smith

Shaun Smith

Founder, Smith+co

Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is co-author of five acclaimed business books. He is the founder of Smith+co, the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty.