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Jonathan Daniels

Introducing the CX CENTRIC Playbook

A Talk by Jonathan Daniels (Director, CX Brussels; CX CENTRIC)

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About this Talk

In this speach Jonathan will present the CX CENTRIC framework, which supports organisations to build Customer Experience Capabilities. This is taken from his latest book: The Customer Experience Playbook

About The Speakers

Jonathan Daniels

Jonathan Daniels

Director, CX Brussels; CX CENTRIC

Author of The Customer Experience Playbook and Founder of CX Brussels