How to Deliver an Amazing CX Today & Beyond - interview
A Talk by Shep Hyken (Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker, Shepard Presentations)
About this Talk
Who would be better placed to talk about delivering amazing CX today & beyond than Shep? He is a trusted adviser to companies and organisations around the world, New York Times and Wall Street Journal bestselling author and the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.