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How to Deliver an Amazing CX Today & Beyond - interview

A talk by Shep Hyken
Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker, Shepard Presentations

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About this talk

Who would be better placed to talk about delivering amazing CX today & beyond than Shep? He is a trusted adviser to companies and organisations around the world, New York Times and Wall Street Journal bestselling author and the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

Shep Hyken

Chief Amazement Officer, Customer Service and Experience Expert, Keynote Speaker and NY Times Bestselling Author.

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