Future of CX in S.A.
A Talk by Mandisa Makubalo (Founder and Managing Director, Unlimited Experiences SA)
About this Talk
South Africa is a diverse country with a rich culture and nuances that require succinct approaches. For CX to find itself in the boardrooms of South African companies it requires an in-depth understanding of these nuances as both companies and customers cannot be viewed as a country. In addition to this CX solutions cannot be delivered and viewed as a one size fits all solution and with the forced re-modelling and re-design as a result of COVID-19 to both companies and customers the CX discipline has to undergo the same process to remain relevant.