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Marina Bezuglova

Employee wellbeing role in customer centricity during post-COVID-19 era

A Talk by Marina Bezuglova (Regional Lead Healthcare СЕЕ, Ipsos)

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About this Talk

• Wellbeing is a significant global trend in consumer behaviour and corporate culture. • Pandemic made its own adjustment and increased values of health, wellbeing and empathy. • Business is sustainable if your customers and employees are safe and happy. • In measurement of Employee Voice we move from Employee Engagement towards Employee Wellbeing in order to get levers how to make happy employees that means happy customers and sustainable business.

About The Speakers

Marina Bezuglova

Marina Bezuglova

Regional Lead Healthcare СЕЕ, Ipsos

Ipsos, Executive Director, Head of Healthcare, Central & Eastern Europe.