Employee wellbeing role in customer centricity during post-COVID-19 era
A Talk by Marina Bezuglova (Regional Lead Healthcare СЕЕ, Ipsos)
About this Talk
• Wellbeing is a significant global trend in consumer behaviour and corporate culture. • Pandemic made its own adjustment and increased values of health, wellbeing and empathy. • Business is sustainable if your customers and employees are safe and happy. • In measurement of Employee Voice we move from Employee Engagement towards Employee Wellbeing in order to get levers how to make happy employees that means happy customers and sustainable business.