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Olga Potaptseva

Olga is the inventor of a CX Implementation Toolkit that has proven to embed customer centricity 3-4 times faster, in a sustainable way. Her purpose is to make as many companies as possible truly customer centric, meaning they think and act in the interest of their customers and get the business benefits this approach deserves. Olga is an international customer experience leader, speaker, global best selling author. She has been recognised as Top 150 Global CX Professionals in 2020 and Top 25 in the UK in 2019.

Neil Skehel

MBA, CEO and founder of Awards International in the UK, Serbia and UAE. Owner of CXM, (Customer Experience Magazine). NED The Future Shaper Media Company.

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