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Els Dhaeze

CX transformation based on the 6 batteries of change

A Talk by Els Dhaeze (CX Companion / CX Architect, Els Dhaeze)

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About this Talk

To change towards a customer centric organization, you need to combine rational and emotion skills, you need to work on strategy as well as operational execution. But where to start? What to do first?

The 6 batteries of change show you how ready you are to transform and where you need to charge energy first for a successful customer-oriented result.

About The Speakers

Els Dhaeze

Els Dhaeze

CX Companion / CX Architect, Els Dhaeze