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Consumer extremism: myths and reality, the reasons why it appears and ways to minimize it (in Russian)

A talk by Alexey Shemetov
Head of Customer Service, Amulex (National Legal Service)

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About this talk

• Real and imaginary consumer extremism, difference between protection and abuse. • 3 reasons for abuse. • 4 typical problems at customer service level that “fertilize” abuse. • Consumer extremism as a battlefield for CX, not for legal department.

This talk will be in Russian.

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