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Featured talks
Not sure what to watch? Here are some talks you won't want to miss.
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Jeanne Bliss & Sirte Pihlaja
Fireside Chat: The CX movement meets tomorrow’s challenges
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Prof. Dr. Phil Klaus & Christopher Brooks
Fireside Chat: The future of CX has changed forever
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Stacy Sherman DoingCXRight®, DoingCXRight®
How To Do CX Right - a Human-Centered Approach
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Ian Golding, Sirte Pihlaja & Olga Potaptseva
Pre-show Networking
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Master of Ceremony
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Sirte Pihlaja, Olga Potaptseva, Michelle Badenhorst,...
Welcome
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Shaun Smith Founder, Smith+co
Is CX still relevant in a Covid-19 world?
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Clare Muscutt Founder & Director, CMXperience
Customer Experience: Transformation is the problem not the solution
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James Dodkins CX Rockstar, Rockstar CX
The CX Quiz Show
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Pekka Hyysalo CEO, FightBack
FightBack of Responsibility
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Mike Wittenstein, Michelle Badenhorst, Andrea Hanyecz,...
Facilitated Networking
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Shep Hyken Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker, Shepard Presentations
How to Deliver an Amazing CX Today & Beyond - interview
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Sirte Pihlaja CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute
Welcome to CXPA Finland CX Day 2020 - Customer Award Finland
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Sirte Pihlaja CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute
Get Ready, Get Serious, PLAY!
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Sirte Pihlaja & Salla Seppä
What do you do when the rules of the game change around you? - interview