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Stefan Osthaus

President, Customer Institute President. Customer & Employee Experience Expert, Keynote Speaker, Author

About this speaker

Stefan has been a leader in Fortune 500 companies and an advisor to multinational organizations who seek to become more customer centric for more than 20 years. His passion and expertise have helped to improve the experiences of over half a billion customers and hundreds of thousands of employees around the globe. When he doesn’t work with clients somewhere on the planet or doesn't dedicate his time to being president of the Customer Institute, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.

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Customer Institute and its role in setting standards for CX practices

Olga Potaptseva Hassan Mohammad Stefan Osthaus