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Shaun Smith

Shaun Smith

Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is co-author of five acclaimed business books. He is the founder of Smith+co, the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty.

Founder
Smith+co

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Talks covered by this speaker

6

Is CX still relevant in a Covid-19 world?

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About this Speaker

Shaun Smith is the founder of Smith+co, the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty. Smith+Co has worked with clients in a number of industries including retail, hospitality, financial services, travel and technology to name a few.

Shaun is co-author of five acclaimed business books. His latest book ‘On Purpose - Delivering a branded customer experience people love’ explores how consumers are increasingly favouring brands that have a purpose beyond profit.

Shaun has worked with senior executive teams in many sectors, spoken to audiences in 25 countries and appeared on CNN and CNBC. He is a former Fellow of the Professional Speakers Association and a Member of the Global Speakers Federation. He is a recipient of the PSAE (Professional Speaking Award of Excellence).

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