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Shaun Smith

Founder, Smith+co Shaun has been a leader in expanding management attention from the narrow focus on customer service to the wider, more strategic drive towards customer experience. He is co-author of five acclaimed business books. He is the founder of Smith+co, the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty.

About this speaker

Shaun Smith is the founder of Smith+co, the UK based customer experience consultancy that has helped organisations create compelling customer experiences that achieve brand differentiation and customer loyalty. Smith+Co has worked with clients in a number of industries including retail, hospitality, financial services, travel and technology to name a few.

Shaun is co-author of five acclaimed business books. His latest book ‘On Purpose - Delivering a branded customer experience people love’ explores how consumers are increasingly favouring brands that have a purpose beyond profit.

Shaun has worked with senior executive teams in many sectors, spoken to audiences in 25 countries and appeared on CNN and CNBC. He is a former Fellow of the Professional Speakers Association and a Member of the Global Speakers Federation. He is a recipient of the PSAE (Professional Speaking Award of Excellence).

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Talks

Is CX still relevant in a Covid-19 world?

Shaun Smith