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Prof. Dr. Phil Klaus

Professor of CX Strategy and Management, University of Monaco Professor of Customer Experience Strategy and Management, International University of Monaco, Chairman PK Customer Experience Institute, CEO and Founder Prof. Dr. Phil Klaus & Associates Consulting Bestselling Author (#2 on AMAZON) of "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies."

About this speaker

Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Prof. Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience Strategy and Management at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies,” Chairman of the PK Customer Experience Institute, and holds multiple visiting professorships around the globe.

His award-winning research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world. He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development.

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Fireside Chat: The future of CX has changed forever

Phil Klaus Christopher Brooks