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Prof. Dr. Phil Klaus

Prof. Dr. Phil Klaus

Professor of Customer Experience Strategy and Management, International University of Monaco, Chairman PK Customer Experience Institute, CEO and Founder Prof. Dr. Phil Klaus & Associates Consulting Bestselling Author (#2 on AMAZON) of "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies."

Professor of CX Strategy and Management
University of Monaco

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About this Speaker

Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Prof. Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience Strategy and Management at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies,” Chairman of the PK Customer Experience Institute, and holds multiple visiting professorships around the globe.

His award-winning research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world. He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development.

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