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Michelle Badenhorst

Customer Experience Lead and Business Coach, Map & Key Michelle is a Certified Customer Experience Professional (CXPA) and Certified Professional Coach. She is also a two times best-selling co-author of ‘Customer Experience’. Michelle’s purpose in life is to empower people to think differently. Her corporate passionate is to enable businesses to think differently about who they are – and who they can be – in the context of the transformed customer experience.

About this speaker

Michelle empowers organisations to tear down walls, reassess functions, and sometimes rebuild from the ground up in order to create “new” experiences and “new” ways of doing things. She is also passionate about enabling business leaders to tap into their unique greatness and recognize where they need to improve in order to lead the desired transformation. Michelle has personally assisted brands like Old Mutual SA and Wealth, Sanlam, Metropolitan and Clicks to transform their customer experiences.

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Talks

The changing role of the CX leader

Michelle Badenhorst

Welcome

Olga Guseva Greg Melia Sirte Pihlaja Laura Tengerdi Michelle Badenhorst Olga Potaptseva

Facilitated Networking

Akos Tolnai Mike Wittenstein Andrea Hanyecz Michelle Badenhorst Laura Tengerdi

Welcome

Michelle Badenhorst

Wrap up and Local Networking (South Africa)

Michelle Badenhorst