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Mandisa Makubalo

Founder and Managing Director, Unlimited Experiences SA Delivery of the 2019 Journey to Service Excellence Programme for the Western Cape Government in South Africa and Principal Training Consultant for the 2019 Cape Innovation Initiative Technology Top Tech Tools for Women in Business Programme.

About this speaker

Mandisa Makubalo is based in Cape Town, South Africa, she has over 15 years’ experience in customer environments specifically in contact centres both captive and outsourced. She has led, defined, implemented contact centres in a variety of industries and has travelled internationally to set up contact centres in both the Petro-Chemical and Waste Management industries locally. She is passionate about resuscitating township economy as a result of her passion she has positioned herself to bridge the divide between the township economy and larger corporates that are looking to integrate their products and services into this economy by working with township based small businesses on a quarterly basis hosting CX workshops and distributing CX content through community papers with audience of +86k readers and through local shopping centres.

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Future of CX in S.A.

Mandisa Makubalo