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Jonathan Daniels

Director, CX Brussels; CX CENTRIC Author of The Customer Experience Playbook and Founder of CX Brussels

About this speaker

Jonathan is a Customer Experience pioneer, focused on advancing the discipline and supporting the community. His recent book The Customer Experience Playbook offers a framework for Customer Experience Governance (CX CENTRIC), as well as four step proces for leading Customer Centric Transformations (ICON). He is the founder and director of CX Brussels, a networking platform for Customer Experience Professionals. And also runs a monthly global interactive CX Discussion.

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Introducing the CX CENTRIC Playbook

Jonathan Daniels