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Holly Richardson

Regional Digital and Customer Experience (CX) Lead - Middle East, Pakistan, Sri Lanka, Unilever • Certified Customer Experience Professional (CCXP) • Management member of the Chartered Institute of Marketing (UK) • Certified by Google to conduct search engine marketing (advanced search, display, video, mobile, analytics); Inbound Marketing Certified; Advanced Email Marketing Certified • Bachelor’s degree in Public Relations from one of the top journalism schools in the United States

About this speaker

Holly Richardson is the Digital & CX Transformation Leader for Unilever Food Solutions in the Middle East & North Africa. For the past 5 years, she has collaborated with leaders to transform data, systems, people and capability to increase Unilever’s customer centricity, operational efficiency and sales effectiveness.

Holly has more than 14 years of experience in London, Dubai, Madrid, the United States and Germany and has won several awards for her use of innovation and purpose-driven strategy. Holly has been recognized globally for the impact she has made on Unilever’s business, and was nominated for CX Leader of the Year 2020 at the global CX industry publication, More than anything, Holly is passionate about driving real value for real people – customers, employees and the wider community.

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Turning Problems into Possibilities in a Post-Pandemic World

Holly Richardson