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Hassan Mohammad

Executive Director Business Development, Customer Institute Hassan serves as a Founding Board Member and Chief Knowledge and Innovation Officer for the CXSA (Customer Experience and Service Association) Middle East, CXPA (Customer Experience Professionals’ Association) Recognised Trainer Provider (RTP) and CCXP (Certified Customer Experience Professional). He has also been nominated as a rising 30under30 CX superstar by CX Network and sits on the Leadership board as Executive Director for Business Development at the Customer Institute.

About this speaker

Hassan has a proven track record in delivering CX transformation through capacity building and co-creation. He works at the forefront of innovation and has developed his approach over 10 years working with organisations globally across the Middle East and UK, and across multiple industries such healthcare, financial services, engineering and the public sector.


Customer Institute and its role in setting standards for CX practices

Stefan Osthaus Olga Potaptseva Hassan Mohammad