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Fernando Dantas

Executive Digital Experience Manager, Hermes Pardini Customer Experience, Kanban, Scrum, Digital Experience, Portfolio, Program & Project Management, Outsourcing, People Management, Service Management, Microsoft and IBM Technologies, Process Development, IT Governance, Communication, Problem Management, Training, Coaching, Software Development, Storage, Backup and Database Management.

About this speaker

Fernando Dantas is an enthusiast in Customer, Patient, and Digital experience with a post-degree diploma from Emeritus, MIT, and Columbia Business School. He holds two of the most important certifications in the field: Certified Customer Experience Professional – CCXP certification (CXPA.ORG) and Certified Patient Experience Professional – CPXP (PXI Institute). With 17 years of experience working for large companies such as IBM and SONDA today he is the Digital Experience Manager for a healthcare company in Brazil working in multiple initiatives related to Customer & Patient Experience.

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Talks

Transforming the Customer Experience through digital Interactions

Fernando Dantas