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Els Dhaeze

CX Companion / CX Architect, Els Dhaeze

About this speaker

Based on more than 20 years experience as manager and director in international marketing & retail companies (P&G, Reckitt Benckiser, Yves Rocher and Neuhaus), Els inspires, trains and guides business (r)evolutions in a strategic and operational way through the steep climb towards truly customer-oriented thinking and acting.

Driven by her passion to make people work together, she has made it her goal to build a strong CX expert community in Belgium and make CX a globally respected profession. That’s why she writes CX books, judges for the international CX awards and founded the CX Peer-2-Peer community in Belgium.

In her personal life, she gets energized by her two daughters, a good glass of wine and discovering far away cultures.

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CX transformation based on the 6 batteries of change

Els Dhaeze