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Christopher Brooks

Managing Director, Clientship Managing Director

About this speaker

I see my role as helping clients profit from 'customers-world' led thinking. This is where great CX practice creates betterment for all involved; customers, employees, communities, society and shareholders. Our 'beyond business' approach chimes with forward thinking corporates across Europe and the Americas progressing on their journey to customer-centricity.

I am passionate about raising the standards of practice in our industry and contribute in many ways; as host of the recognised CXSuperheroes podcast series, as resident CX Leaders writer for MyCustomer, guest lecturer at the International University of Monaco,.creator of the CX 'Making a Difference' digital game, contributor to CustomerExperience2 and founder of the Customer Experience World Games, a not-for-profit enterprise set up in response to Covid19.


Fireside Chat: The future of CX has changed forever

Phil Klaus Christopher Brooks