Els Dhaeze
CX Companion / CX Architect,
Els Dhaeze
Marjan Geerts
UX designer and coach,
UX Coach
Dr. Prof. Michael Grund
Head of Department for Marketing & Business Communication,
HWZ - University of Applied Sciences in Business Administration Zurich
Nina Guybennet
CX Lead,
Tele2
Andrea Hanyecz
Certified Customer Experience Leader,
Budapest Bank Zrt
Natalia Kim
Nino Kvashilava
MBA, Lifestyle Project Manager,
Leading bank in Georgia
Albina Logacheva
“Serkety Servisa” and “Praktika Uspekha”
Mandisa Makubalo
Founder and Managing Director,
Unlimited Experiences SA
Greg Melia CAE
CEO,
Customer Experience Professionals Association (CXPA)
Hassan Mohammad
Executive Director Business Development,
Customer Institute
Graeme Newell
Behavioral Finance Speaker &. Researcher,
602 Communications
Mumbi Odame
Head: Human-Centred Design,
Rand Merchant Bank
Olga Omelchenko
CX Leader,
Sber Private Banking
Stefan Osthaus
President,
Customer Institute
Clint Payne
Senior Manager, Customer Experience at MultiChoice,
MultiChoice
Holly Richardson
Regional Digital and Customer Experience (CX) Lead - Middle East, Pakistan, Sri Lanka,
Unilever
Elena Rozanova
Head of Business Development and CX,
Colliers International
Michael Ruckman
President,
СEO Senteo
Anna Noakes Schulze CXS
Senior Partner for Customer Experience,
Ecodynamics
Alexey Shemetov
Head of Customer Service,
Amulex (National Legal Service)
Neil Skehel
MBA, CEO and founder of Awards International in the UK, Serbia and UAE.,
Awards International
Natalya Sorokina
Head of CX,
RGS Bank
Laura Tengerdi
Head of Marketing and Customer Experience,
Budapest Bank HU
Akos Tolnai
Customer experience specialist,
AbilityMatrix
