Speakers

Oh boy! We've got some stellar speakers invited to share their experiences, strategies, knowledge and wisdom. Who are your personal favourites? Join us to find out!

Jeanne Bliss

CEO, 4x bestseller author & Co-founder, CXPA
Customer Bliss

James Dodkins

CX Rockstar
Rockstar CX

Ian Golding

Global CX Specialist, CCXP
Customer Experience Consultancy

Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker
Shepard Presentations

Pekka Hyysalo

CEO
FightBack

Prof. Dr. Phil Klaus

Professor of CX Strategy and Management
University of Monaco

Clare Muscutt

Founder & Director
CMXperience

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator
Shirute

Olga Potaptseva

Founder
European customer consultancy

Shaun Smith

Founder
Smith+co

Mike Wittenstein

Founder + Managing Partner
Storyminers

Christopher Brooks

Managing Director
Clientship

Jussi Mantere

Director, Design and CX
K Group

Salla Seppä

Chief Customer Experience Officer
Nordic Business Forum

Stacy Sherman

DoingCXRight®‬
DoingCXRight®‬

CEO
Housing Fair Finland

Arthur Arzumanyan

Senior Lecturer
Russian-Armenian University

Omid Asgari

Founder & CEO
DCG Lab

Michelle Badenhorst

Customer Experience Lead and Business Coach
Map & Key

Amélie Beerens

Customer Experience Consultant

Marina Bezuglova

Regional Lead Healthcare СЕЕ
Ipsos

Nina Bühlmann

Head of Marketing and Communication
QoQa Services

Sean Crichton-Browne

Head of Global Partnerships and Customer Engagement
MarketCulture

Jonathan Daniels

Director
CX Brussels; CX CENTRIC

Fernando Dantas

Executive Digital Experience Manager
Hermes Pardini