Global CX Day 2020
CHANGE. Transformation. Future of CX.
See you online!
Global CX Day 2020 is delivered entirely online, and we've invited over the best speakers for you to enjoy. These are CX professionals that everyone in CX simply NEEDS to hear. Dip in and watch the specific talks you need to transform your experiences, or catch them all. It’s up to you!
View the schedule
Featured talks
Not sure what to watch? Here are some talks you won't want to miss.
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Jeanne Bliss & Sirte Pihlaja
Fireside Chat: The CX movement meets tomorrow’s challenges
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Stacy Sherman DoingCXRight®, DoingCXRight®
How To Do CX Right - a Human-Centered Approach
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Prof. Dr. Phil Klaus & Christopher Brooks
Fireside Chat: The future of CX has changed forever
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Master of Ceremony
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Ian Golding, Sirte Pihlaja & Olga Potaptseva
Pre-show Networking
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Sirte Pihlaja, Olga Potaptseva, Michelle Badenhorst,...
Welcome
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Shaun Smith Founder, Smith+co
Is CX still relevant in a Covid-19 world?
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Clare Muscutt Founder & Director, CMXperience
Customer Experience: Transformation is the problem not the solution
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James Dodkins CX Rockstar, Rockstar CX
The CX Quiz Show
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Pekka Hyysalo CEO, FightBack
FightBack of Responsibility
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Mike Wittenstein, Michelle Badenhorst, Andrea Hanyecz,...
Facilitated Networking
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Shep Hyken Chief Amazement Officer, NY Times Bestselling Author and Keynote Speaker, Shepard Presentations
How to Deliver an Amazing CX Today & Beyond - interview
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Sirte Pihlaja CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute
Welcome to CXPA Finland CX Day 2020 - Customer Award Finland
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Sirte Pihlaja CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute
Get Ready, Get Serious, PLAY!
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Sirte Pihlaja & Salla Seppä
What do you do when the rules of the game change around you? - interview
CX Day is the best day of this year!
Each year on the first Tuesday in October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day.
It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
Planning to celebrate CX day as an individual, with your team, or within your organization or CXPA Network? We encourage you to be open-minded and think outside the box about your CX programs. Engage in online conversations, spark new ideas, and reignite passions. The CXPA community, your CX peers and colleagues are cheering you on! Happy CX Day!
Say hello to our speakers
Our experts will be sharing their years of knowledge, strategies and tactics. If you’re focused on launching or growing your business we've got you covered. We couldn't be more excited about our lineup! Which ones will you watch?
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